Combo Pack: The VetSupport ULTIMATE Guest Experience Workbook and 1 Deck of The Communication Training Flashcards

The VetSupport Veterinary Client Experience Workbook: A workbook for learning to deliver the ultimate client experience in a veterinary hospital has finally arrived! Includes a phase orientation checklist, exercises and assignments for trainees, infographics, and more!

**A previous version of this product contained a nearly 200-page glossary of veterinary medical terms. We have separated these terms into their own book. See The VetSupport Guide to Veterinary Medical Terminology.

Communication Training Flashcards: This 54-card deck of flashcards will help your team master their communication skills. Purchase in bundles to have on hand for your team to learn and test their skills. The deck includes cards to help communicate well on a variety of topics, including Senior Wellness, Heartworm Prevention, Dental Home Care and much more! The flashcards also help hone communication skills for responding to client pushback on a variety of topics, including dental cost, diet recommendations and more.