Combo Pack: The Ultimate Veterinary Assistant Workbook and 1 Deck of The Communication Training Flashcards

The Ultimate Veterinary Assistant Workbook: Extensive phase training checklists, assignments, infographics, and more! Below is a basic outline of the workbook:

**A previous version of this product contained a nearly 200-page glossary of veterinary medical terms. We have separated these terms into their own book. See The VetSupport Guide to Veterinary Medical Terminology.

Part I: The ULTIMATE Veterinary Partnership: Basic Husbandry, Restraint, Cleanliness and Sample Collection

Part II: Enhancing the Bond Between the Guest and Patient – Guest Education, Sample Interpretation, and Exam Room Skills

Part III: Become the “Dream Employee”

Part IV: Guest Bonding

Communication Training Flashcards: This 54-card deck of flashcards will help your team master their communication skills. Purchase in bundles to have on hand for your team to learn and test their skills. The deck includes cards to help communicate well on a variety of topics, including Senior Wellness, Heartworm Prevention, Dental Home Care and much more! The flashcards also help hone communication skills for responding to client pushback on a variety of topics, including dental cost, diet recommendations and more.