The VetSupport ULTIMATE Guest Experience Workbook
$35.00
A workbook for learning to deliver the ultimate client experience in a veterinary hospital has finally arrived! Includes a phase orientation checklist, exercises and assignments for trainees, infographics, and more!
Chapters include:
- The ULTIMATE Veterinary Guest Experience: Phone Skills and Guest Service Sharpener
- Become the "Dream Employee"
- Guest Bonding
- and more!
**A previous version of this product contained a nearly 200-page glossary of veterinary medical terms. We have separated these terms into their own book. See The VetSupport Guide to Veterinary Medical Terminology or Bundle: The VetSupport ULTIMATE Guest Experience Workbook and The VetSupport Guide to Veterinary Medical Terminology.
Contributing Authors:
Brenda Tassava, CVPM, CVJ
Brandon Hess, CVPM, CCFP
Lisa Yackel, CVPM, SPHR
Carol Hurst, CVT, CVPM, CVJ
Beth Massey
Melinda Wiggins
1 review for The VetSupport ULTIMATE Guest Experience Workbook
You must be logged in to post a review.
Related products
-
Combo Pack: The VetSupport Social Team Planner and Social Media for Veterinary Professionals
$45.00 -
The VetSupport Guide to Recruiting, Hiring and Onboarding
$55.00 -
The Ultimate Bundle: 3 Copies of The VetSupport ULTIMATE Guest Experience Workbook + 3 Copies of The Ultimate Veterinary Assistant Workbook + 6 Decks of our Communication Training Flashcards
$300.00
Kathy (verified owner) –
This workbook is great! It’s filled with real-world situations/questions and the proper way to respond to them. The phrases they suggest are natural sounding and a great guideline to build off of. We’re integrating this into our new employee training. I highly recommend this book!